Effective Date: May 28, 2025
By accessing and utilizing the services and website of The Asha Beauty Salon L.L.C. ("The Asha Salon", "we", "our", or "us"), you ("you", "your", "the client", or "user") agree to be bound by the terms and conditions set forth herein, which together with our Privacy Policy govern your relationship with The Asha Salon.
Cancellation & Refund Policy
- Changes and Refunds More Than 2 Hours Before Appointment:
Clients may change or remove services and request a refund provided that the request is made more than two hours prior to the scheduled appointment time. - Service Changes Less Than 2 Hours Before Appointment:
Service changes requested within two hours of the appointment are subject to a 50% late cancellation fee for the respective service. - Appointment Cancellations Less Than 2 Hours Before Appointment:
Cancellations made less than two hours before the appointment will incur a 50% cancellation fee. The remaining 50% will be credited to the client's account. Rescheduling is contingent upon full payment of the balance due. - Late Arrival by Client:
If a client is more than 15 minutes late following the arrival of the technician, the appointment will be considered cancelled, and a 100% cancellation fee will apply. - Service Removal During Appointment:
If a client opts to remove a service during the appointment, the associated fee will not be refunded as the slot was allocated and reserved. - Cancelled and Rescheduled Appointments:
Clients who cancel and later reschedule their appointment forfeit eligibility for any refund, even if services are later reduced. Credit notes issued in lieu of refunds are not convertible back to cash or payment reversal.
Add-Ons and Prepayment:
When booking add-on services, confirmation from our team and payment on the same business day are required. If payment is not received by the end of the working day, the requested add-ons will be cancelled. For same-day appointments, add-on payments must be completed at least two hours in advance.
Quality Guarantee Policy:
The Asha Salon is committed to ensuring the highest standards of service quality. In the event of any concerns related to service outcomes, clients are kindly requested to raise the matter within the following specified timeframes, based on the type of service received:
- Classic Nail Services – Within 24 hours post appointment
- Gel Nail Services – Within 3 days post appointment
- Nail Extensions or BIAB – Within 5 days post appointment
- Hair, Waxing, Threading & Massage Services – Concerns must be communicated during the time of the appointment directly to the technician or booking team.
Requests submitted outside these timeframes may not be eligible for complimentary rectification or compensation, as service conditions are subject to client aftercare and natural wear.
Minimum Booking Requirement:
All appointments must meet a minimum value of AED 100.
Use of Website and Services
The content provided on this website is for your general information and use only and is subject to change without prior notice. Your continued use of the website and our services indicates your acceptance of any modifications to these terms.
Cookies
This website utilizes cookies to monitor browsing preferences. If you permit the use of cookies, certain personal information may be stored and used in accordance with our Privacy Policy.
Amendments to Terms
The Asha Salon reserves the right to amend, modify, suspend, or terminate these Terms and Conditions at any time. Users are encouraged to review these terms periodically. Continued use of our services following such changes shall constitute your consent to those modifications.
No Partnership or Agency
Nothing in these Terms and Conditions shall be construed as creating any partnership, joint venture, or agency relationship between the user and The Asha Salon. You shall not have any authority to bind The Asha Salon in any manner.
External Links
Our website may contain links to external websites for your convenience. We do not assume any responsibility for the content, accuracy, or security of such external sites.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the UAE Main Courts.
Service Facilitation and Payment
The Asha Salon facilitates home service beauty appointments. Payments made for services are generally non-refundable, unless otherwise stated due to company-related service issues. Pricing may be subject to change, and users are responsible for any applicable taxes. Advance notice of changes to rates or fees will typically be provided via our website.
Liability and Indemnification
While The Asha Salon conducts background checks on service professionals, users are advised to take reasonable precautions to ensure personal safety and the protection of property. We disclaim liability for any unlawful acts committed by service providers or users. Users agree to indemnify and hold harmless The Asha Salon for any claims, damages, or losses arising from service use.
Account Security
Users are responsible for maintaining the confidentiality of their account information. Payments may be subject to verification and pre-authorization procedures.
Property and Damage
The Asha Salon may penalize service providers for damages, but responsibility for safeguarding personal belongings rests with the client. We assume no liability for damages that occur during service sessions.
Severability
Should any provision of these Terms and Conditions be deemed unenforceable or invalid, the remainder shall remain in full force and effect.
Assignment
The Asha Salon reserves the right to transfer or assign these Terms and Conditions and any associated rights or obligations without obtaining user consent.
Sanctioned Entities
Services shall not be provided to individuals or entities located in OFAC-sanctioned countries.
Communication and Marketing
By using our services, you consent to receiving appointment-related notifications and promotional messages through WhatsApp, email, or other communication channels.
Refunds
Refunds, when applicable, are issued only via the original mode of payment and to the original user.
Quality Assurance
To ensure a consistently high standard of service, The Asha Salon conducts quality checks through the following means:
- Unannounced Visits: Surprise inspections are conducted to ensure service professionals are properly uniformed and fulfilling their duties.
- On-Site Inspections: Walk-through evaluations with the client and/or technician may be carried out during business hours.
- Follow-Up Calls: After service completion, our team may contact clients to gather feedback and address any issues.
Client Support
For any inquiries or assistance, you are welcome to contact our team. We are committed to ensuring a seamless and satisfactory experience with The Asha Salon.
By using The Asha Salon’s website and services, you confirm that you have read, understood, and agreed to abide by these Terms and Conditions.